Shipping policy

At Rooh Textiles, we take great care to ensure your orders are handled efficiently and delivered safely. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing Time

All orders are imported and prepared prior to dispatch.

  • Orders require approximately 2 weeks for import and processing before shipment.

  • Once your order has been processed, you will receive a shipping confirmation email with tracking details.

  • Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders or delays from our suppliers, processing times may be extended slightly. We appreciate your patience and understanding.

2. Shipping Timeframes

After the import and processing period, estimated delivery times are as follows:

  • Domestic deliveries: 3–7 business days after dispatch

  • International deliveries: 7–14 business days after dispatch

Delivery times are estimates and may vary depending on your location, customs procedures, and courier availability.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.
Rates depend on delivery location, package weight, and selected shipping method.

We may offer free shipping on orders above a specified amount. Any such offers will be clearly indicated on our website or promotional materials.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and carrier details.
Tracking information may take up to 48 hours to become active after dispatch.

5. Customs, Duties, and Taxes

For international orders, Rooh Textiles is not responsible for any customs duties, taxes, or import fees that may apply.
All such charges are the responsibility of the customer and must be paid upon delivery.

Please check your local customs regulations before placing an order.

6. Delays and Lost Shipments

While we do our best to ensure timely delivery, Rooh Textiles cannot be held responsible for delays caused by shipping carriers, customs inspections, or circumstances beyond our control (e.g., weather, strikes, or natural disasters).

If your package appears lost or significantly delayed, please contact us at [your email address] so we can assist in tracking your order.

7. Incorrect Shipping Information

Please ensure your shipping details are accurate when placing an order.
Rooh Textiles is not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

8. Contact Us

For any questions regarding shipping, please contact:

Rooh Textiles